Every question chiefs ask us,
answered straight

Yes. EMS SOAP works alongside every major ePCR: crews dictate in EMS SOAP, and the finished narrative transfers into ImageTrend, ESO, Zoll, or any other system with one-click copy and paste. There's no IT integration project, no interface fees, and nothing your ePCR vendor has to approve.

EMS SOAP is a web app — it runs in the browser on the phones, tablets, and station computers your agency already owns, with nothing to install. Generating a narrative does require a connection, so crews typically dictate on scene or en route and finish the chart wherever they have signal.

SOAP is the most popular format, but EMS SOAP writes whatever your agency charts in — CHART, D-CHART, DRAATT, and custom formats included. During onboarding we configure the output to match your format exactly, including formats your agency's legal counsel has endorsed. The dictation workflow is the same either way.

It's built not to. EMS SOAP documents what your crew actually said, and every generated narrative is checked against the dictation to verify nothing was invented. When information is missing, the system asks the medic instead of guessing — a gap becomes a question, never a fabricated detail.

As the narrative is generated, Live QA checks it for the elements a complete chart needs — assessments, interventions, patient response, medical-necessity context — and asks the medic about anything missing while they're still on the chart. Gaps get fixed before signature, not flagged by QA days later.

The medic, always. EMS SOAP drafts; your crew member reviews, edits, and signs. The platform requires review before a narrative is copied out, and the signing provider remains the legal author of the chart — exactly as with a hand-typed narrative. Nothing is ever submitted on its own.

Dictation takes about as long as giving a good hand-off report, and the narrative generates in under 5 seconds. Crews finish complete, review-ready charts in a fraction of the time hand-typing takes — and the end-of-shift documentation pile-up goes away with it.

Yes and yes. EMS SOAP is built for HIPAA from the ground up — encrypted in transit and at rest, access-controlled, with full audit logging — and we sign a Business Associate Agreement with every agency before PHI ever flows. Compliance documentation is available during procurement.

No. Your narratives and dictations are never used to train AI models, and they're never shared with other agencies or customers. Your protocols configure your agency's own setup — they don't feed anyone else's. And if you ever leave, your agency's data leaves with you.

Every agency gets its own configuration trained on its own medical protocols. Send us your protocol PDFs and we handle the setup — narratives then reflect your procedures, local guidelines, and medical director preferences, not a generic national template. Seven agencies run on EMS SOAP this way today.

Yes. Chiefs and QA officers get a management view: who's using the platform, how documentation quality is trending across the department, and where charts keep coming back incomplete. QA stops being spot-checking and becomes a picture of the whole department — without reading every chart.

Yes. EMS SOAP includes a protocols assistant trained on your agency's own documents — crews ask plain-language questions on shift and get answers cited back to your protocols. It's the same knowledge base your narratives are built on, available as a reference tool any time.

Yes. Agencies start with a free 6-week pilot — real crews, real calls, your protocols, no credit card. Individual medics can also start a free 14-day trial on their own and bring it to their chief.

Pricing is per unit, sized to your fleet and call volume, and always starts pilot-first so you see it working before the invoice. Public-sector procurement is normal for us — term flexibility and sole-source documentation included. Book a demo and we'll quote your agency specifically.

We run train-the-trainer sessions for your officers, and short video tutorials that medics finish in under 10 minutes. Most crews are confident after their first call — the workflow is dictate, review, sign, paste — and agencies typically onboard a shift at a time, no classroom block required. The most common reaction from senior medics: "Where was this 20 years ago?"