Built for the medic in the field

ResponderOS built EMSSOAP to make life easier for the crews in the field. From day one, we knew adoption would be driven by what we could build to make the job easier, not harder.

One complaint about AI narratives comes up again and again: "By the time I fix it, I could have written it myself." It's fair when crews use tools that weren't built for them. If you have to type out the call, explain the format, ask for a plainer tone and then hunt for a dose that changed or a finding that got added, you've done the work twice.

EMSSOAP doesn't ask for a prompt or directions. You simply talk through the call the way you'd tell it to your partner on the way back to quarters, in your own order and your own words, or you type it if that's easier. You can record for up to 10 minutes.

The draft comes back in your agency's preferred format. EMSSOAP supports SOAP, CHART, D-Chart, DRAATT, DA-Chart, D-CHART-E and custom agency formats, and the format is set for the agency, so you aren't explaining it on every call.

It also runs on your own agency's medical protocols. If you need to check one while you're charting, the protocols assistant answers from your agency's documents and links to the page in your manual it came from (medical protocols).

Where the time actually goes

Reading the draft takes time, and it should. It's the part only you can do. You're checking that every detail still means what you meant: nothing added, nothing dropped, the family's report still credited to the family. The author always remains in control.

Reading a draft is a different job from writing from a blank screen. It still isn't free. Anyone who tells you the review takes no time is selling the wrong thing, because a narrative nobody read is the one that causes trouble later.

There are calls where it won't save you anything. A short refusal or a simple lift assist may be quicker to type yourself. That's fine. A tool that's useful on the long, messy calls doesn't have to win on the two-line ones.

How our LiveQA feature works

For agencies using LiveQA, the draft can come back with a few short questions about things that look missing or contradictory. We're human, and we can miss details on those late night calls, 14 runs down with a few more hours to go. Did you reassess after the intervention? What was the second blood pressure?

That is a step you wouldn't take if you were writing alone. The question appears while you're still drafting and the call is fresh. The chart may still need follow-up in QA, but at least the gap was raised while you're still with the patient or just after, not a month later. Every question can be skipped when it doesn't apply or you don't have the answer. LiveQA doesn't supply wording or add facts for you. It's meant to guide you in case you forget some details.

Test it on your own calls

Whether this saves you time isn't something to take from a website, ours included. Find out on your own calls.

If your agency pilots it, write down how documentation works today before the pilot starts, while people still remember. Then measure:

• the narrative and the full PCR separately, so a faster narrative doesn't hide a slower chart

• the whole process, including the transcript check, the draft review and the paste into the ePCR

• how often a chart gets reopened or sent back

Include a range of people: the medic who writes well and the one who dreads narratives, the one who likes new software and the one who wants to finish and go home. If it only works for the enthusiasts, you'll know.

At the end, ask the crews where writing got easier and where it didn't. That answer is worth more than any number a vendor brings to the demo.

See it for yourself

Book a 30-minute call and bring a made-up call that looks like your busiest kind of shift. After that, your agency can run a free six-week pilot and time it on real shifts, once its agreement is in place.